Import Auto Fuel Pumps - Mercedes Fuel Pump, BMW Fuel Pump, Saab Fuel Pump, and many more

 

Returns & Conditions of Sale
 
Importec warrants its products to be free of defects in material and workmanship for 12 months from the date of sale to original purchaser. This limited warranty covers the product and does not include labor or materials not furnished by the manufacturer/distributor or any charges for such labor, materials or consequential damages. Warranty is in lieu of all other warranties, expressed or implied. The product is intended to be installed by certified professional repair personnel. Importec assumes no liability for the product or vehicle from improper installation techniques. The limited warranty also does not apply to any product that has not been:
  • Altered outside the manufacturer specifications in any way.
  • Subject to misuse, abuse, negligence, or operating conditions other than those for which the product was designed by the Original Equipment Manufacturer.
  • Physically or chemically-damaged by refrigerants, oils, gases, coolants, or any other agents present in the environment of the product.
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The original purchaser must submit all warranty claims with valid proof of purchase. The product will be sent to Importec freight prepaid by the customer for inspection. If it is determined the product is defective, the purchaser's recourse is limited to replacement of the product by Importec, or credit issued to the customer's credit card account. The policy for Importec does not provide for any labor, material, and/or shipping charges for the replacement of the product or the replacement performed. Prior to any return, a Return Authorization (RA) must be obtained from the assigned salesperson. This number must appear visibly on the outside of the package or the item will be returned to the customer at their expense. RAs are valid 30 days from date of issue and will be considered void if not received within that time frame. Other requirements are listed below.
Non-Returnable Items

 

  • Special Orders Items.
  • Gasket sets with opened packaging.
  • Manuals, CD Rams, Books.
  • Electrical & Electronic items - Relays, Air Mass Meters, Control Units, Electric Motors, Electric Sensors, Oxygen Sensors, Modules Etc.

 

Return or New Unused Products
  • Returned merchandise must be new, unused, in original packing and in saleable condition with all factory seals intact or it will not be accepted for return.
  • A copy of original invoice must be included with the return, shipped freight prepaid.
  • All returns are subject to a 20% restocking fee, as well as all shipping charges that were incurred by Importec and then returned as a result of the customer ordering the incorrect part or the part being not required. Shipping charges are calculated & charged at the UPS Ground published shipping rate.
  • Returns submitted more than 30 days from their purchase date will not be accepted, unless for warranty replacement.
Return of Cores
  • Cores must be return within the 45 day return period.
  • To receive credit, cores must be re-buildable, complete and meet current eligibility of manufacturer's specifications. Importec will issue customer credit for the current commercial value not to exceed original purchase core price. Only cores sold by Importec will be accepted for credit. Core value will be credited to account after Importec accepts & approves the core is in a rebuildable condition.
  • All cores must be returned in the original manufacturer packing, shipped and freight prepaid.
Warranty Returns
  • To be eligible for a warranty replacementt, all warranty claims must be submitted within 12 months from their date of purchase from Importec, with copy of original invoice.
  • In processing warranties, Importec will only offer replacement for product they have sold or issue credit for the customer's account if item is not available. All warranties, either expressed or implied, are hereby disclaimed. Importec neither assumes nor authorizes any other person to assume any liability in connection with the sale of goods.
  • Warranty merchandise must include all descriptions and symptoms of cited defects, make, model of vehicle, year of production, chassis number, mileage and all repair orders applicable with the claim. All warranty claims must have a copy of the repair order for the original installation, replacement and any subsequent repair or replacement orders.
*Note: Importec reserves the right to verify all warranty and defective products. If it is deemed a non-productive/non-manufacturing defect and claims are denied, the customer will be notified by mail or email with reason of denial. The customer may then contact Importec with a disposition of the product. Product will be held for 15 days from the day of receipt of denial letter / email. After such time the product will be disposed of by Importec. All requested returned product(s) must be freight prepaid by the customer. Refunds are applied to the same credit card that you used for the initial purchase. Refund normally take 3 to 4 weeks to process from the date that we receive them.
Damage, Shortage & Incorrect Shipments must be reported within 48 hours of delivery. Carrier caused problems must be reported to the carrier.
These terms and conditions are subject to change without notice.
For additional questions regarding this policy, please contact your sales associate.